1. Overview

This Cancellation & Refund Policy explains how Invoice Spot, operated by MSV Innovatrix, manages subscription cancellations and refund requests for our invoicing platform.

We aim to make the process transparent and fair while ensuring uninterrupted service for active subscribers.

2. Cancelling Your Subscription

You can cancel your subscription at any time from the billing section or by contacting our support team. When you cancel:

Your access remains active until the end of the current billing cycle.

No further payments will be charged after the current cycle ends.

You can export your invoices, customers, and inventory records before the subscription expires.

3. Refund Eligibility

Refunds are considered in the following situations:

Billing Errors: Duplicate charges or incorrect amounts caused by a system error.

Service Issues: Extended service outages (48 hours or more) that prevent core invoicing features from working.

Unintended Renewal: Accidental renewals reported within 5 days of charge with no significant usage during the period.

4. Refund Request Process

Submit a ticket to support@msvinnovatrix.com with your registered email, invoice number, and reason for the refund request.

Our billing team reviews requests within 3 business days and may contact you for additional information.

Approved refunds are processed to the original payment method within 7-10 business days.

5. Non-Refundable Situations

Services used extensively during the billing period.

Requests made more than 15 days after the charge date.

Issues arising from unsupported configurations, third-party integrations, or user error.

One-time setup or customization fees once work has commenced.

6. Contact & Assistance

We are here to help if you have questions about cancelling or refunds:

email: support@msvinnovatrix.com

phone: Available through our support system

address: MSV Innovatrix, India